Refund Policy — Neestro

Last updated: August 3, 2026

We want you to be happy with your purchase. Here's how refunds and returns work at Neestro.

Returns: You may request a return within 7 days of receiving your order. Items must be unused, in original packaging, and in resalable condition.

Non-returnable items: Sale items, personal care/hygiene products, and custom or made-to-order items are not eligible for return unless faulty.

How to request a return: Email neestro0@gmail.com with your order number and reason for return. We'll confirm the next steps once approved.

Refunds: Once we receive and inspect your returned item, we'll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or incorrect items: If your order arrives damaged or incorrect, contact us within 48 hours with photos, and we'll arrange a replacement or full refund at no extra cost.

Shipping costs: Return shipping costs are the customer's responsibility unless the item was faulty or incorrect.